Captain PilatesWarranty & After-Sales
Identify the equipment. Document the issue. Confirm the next step.
Find the information to prepare for a Captain Pilates warranty or after-sales enquiry.
Check the terms supplied with your order
Coverage depends on the terms applicable to your equipment and purchase. Refer to your order documents for component coverage, duration, exclusions and any labour or freight responsibilities. This page does not replace or reduce applicable rights or agreed terms.
Prepare your support enquiry
Provide the order or invoice reference, equipment model, serial number if available, delivery date, and a clear description of the issue. Include photographs or a short video when contacting support.
Safety comes first
Stop using equipment if a defect may affect safe operation. Do not attempt an unapproved repair or substitute an incompatible part. Request model-specific guidance.
Parts and resolution
Ask the team to confirm the correct component, availability, cost where applicable, and next steps before arranging repairs or replacement shipping.
Discuss your requirements
Include your equipment model or project brief, destination and any questions you would like the team to address.